When will my order ship?
We fulfill and pack orders Monday-Friday from 10am-3pm. We strive to fulfill all orders within one-two business days of receipt. Transit times will depend on the shipping carrier and service you select at checkout.
Please Note: Due to the COVID-19 Pandemic, we have been told by our shipping carriers to expect possible delays during transit. We have also seen an increase in damages in transit. While these things out of our control, we do want our customers to be satisfied! If your package arrives damaged, please do not refuse the shipment. Take photos of the damaged packaging and items and email to firstname.lastname@example.org to receive immediate assistance.
How are shipping rates determined?
We are proud to offer transparent shipping rates – what we pay is what you pay! Rates are calculated by your location and how much your package weighs.
Why does my shipping seem so expensive?
Long story short, we’re shipping you a lot of jam! Our jams come in 20oz jars, that’s over one pound of jam, and well above the industry standard!
Where is my order?
Once your order has shipped, you will receive a shipping confirmation email. That email will contain your tracking number, which you can use to track your shipment any time!
My order arrived damaged, what do I do?
Our products are so delicious we never want to waste a drop, so we strive to pack all our items with care! However, occasionally accidents do happen. If you receive a shipment with a damaged item, please immediately email photos of the damaged item and packaging to email@example.com. Photos help us in assessing our packaging procedures to prevent future damages. We must be notified within 24 hours of receiving your damaged order.
Returns + Refunds?
Because we sell food items, we cannot accept returns. All items from The Nest are final sale. We handle all lost and damaged orders on a case-by-case basis. If there is an issue with your order, please contact us at firstname.lastname@example.org.
A Jam-Up Shipping Tip:
Shipping may seem high for one jar, but did you know?
Each of our jars contain a pound or more of product! Additionally, buying in multiples lowers the shipping cost per jar. Our jams and salsas have an unopened shelf life of two years.
So, stock up and save big on shipping!