The Nest is open Monday-Friday from 10:00 am-5:00 pm EST.
For customer service, general information, help with a new order, issues with a current order, and all other inquiries, email firstname.lastname@example.org. We are available Monday-Friday from 10:00 am-5:00 pm EST and strive to respond with promptness. Please note that our inbox is not monitored after-hours or on weekends.
We fulfill and pack orders Monday-Friday from 10:00 am-5:00 pm. We strive to fulfill all orders within one-two business days of receipt. Transit times depend on the shipping carrier and service you select at checkout. We offer both USPS Priority and UPS Ground services.
We are proud to offer transparent shipping rates – what we pay is what you pay! Rates are calculated by your location and how much your package weighs.
Absolutely. Simply add the items you are interested in to your cart, click on the shopping cart icon to view your cart, scroll to the bottom of the page, enter your state and zip code, and voila! You will be able to compare both USPS and UPS shipping rates.
Long story short, we’re shipping you a lot of jam! Our jams come in 20oz jars, that’s over one pound of jam, and well above the industry standard!
**A Jam-Up Shipping Tip: Shipping may seem high for one jar, but did you know? Each of our jars contain a pound or more of product! Additionally, buying in multiples lowers the shipping cost per jar, so the more you order, the better bang for your buck! For example, shipping rates for one jar may average between $8-$11, but shipping rates for four jars may only average $12-$14. Our jams and salsas have an unopened shelf life of two years. So, stock up and save big on shipping!
Once your order has shipped, you will receive a shipping confirmation email. That email will contain your tracking number, which you can use to track your shipment any time!
Our products are so delicious we never want to waste a drop, so we strive to pack all our items with care! However, occasionally accidents do happen. If you receive a shipment with a damaged item, please immediately email photos of the damaged item and packaging to email@example.com. We will respond within one business day. Photos are needed in order to file a claim with the shipping carrier, and they also help us in assessing our packaging procedures to prevent future damages. We must be notified within 24 hours of receiving
your damaged order.
Because we sell food items, we cannot accept returns. All items from The Nest are final sale. We handle all lost and damaged orders on a case-by-case basis.
If there is an issue with your order, please contact us immediately at firstname.lastname@example.org